As a strong supporter of paying suppliers on time, we want to comply with its principles by paying suppliers within agreed terms and ensuring we provide guidance on our payment procedures.
There are specific invoicing requirements that suppliers need to follow to avoid payment delays. In particular, suppliers must send invoices directly to accounts payable Team and not to individuals in the business.
As a supplier, you should ensure you have authorisation from us before supplying any goods or services.
Purchase Orders are our preferred method and should be used unless we have agreed an alternative approach with you.
Your Purchase Order (PO) will be sent via the SAP Ariba Business Network. You will receive an email notification indicating that you have been issued a PO. To view the PO, you will be required to follow a link in the PO notification email and either create a free SAP Ariba Business Network account or sign into an existing account.
In exceptional circumstances, where a PO has not been issued, please ensure you reference the email address of your Lloyds Offshore Global services private Limited business contact within the invoice.
Please be vigilant and check the authenticity of Purchase Orders before providing goods or services. If you have any concerns, please email our Accounts Payable team at: [email protected]
All invoices must quote a Purchase Order number or the email address of your Lloyds Offshore Global services private Limited business contact (if you do not have a Purchase Order number). This is essential payment information, so if you haven’t been provided with either you will need to refer to the person who placed the order with you before submitting your invoice. Failure to include this information will mean your invoice is automatically rejected by our invoicing system.
Invoices must not be: future-dated, or back-dated more than Seven days.
Invoices may be sent via the SAP Ariba Business Network, which is our preferred method for receiving invoices, or as PDF by email. The benefits of using the SAP Ariba Business Network to our suppliers are better tracking of invoices, greater visibility and quicker processing times. Please talk to your Sourcing / Supplier Manager for more information.
Suppliers may only submit invoices via one channel. If you submit invoices via the SAP Ariba Business Network, please do not send the same or additional invoices via email.
Suppliers must maintain their Remittance IDs on their SAP Ariba Business Network account for invoices to be processed correctly.
Discover How to Submit Invoices in SAP AribaIf sending an invoice or credit note by email, they should be sent directly to our accounts payable department (preferably as a PDF): [email protected]
These documents are scanned and content is automatically transferred to our payments systems. To avoid delay, all invoices need to meet set criteria including a specific layout and providing key information.
Important: Sending invoices to individuals in the business, instead of directly to accounts payable, prevents us from being able to pay the invoices on time.
More information about the invoice criteriaWe use the SAP Ariba Business Network to enable suppliers to receive POs and submit invoices electronically. The benefits to our suppliers are better tracking of invoices, greater visibility and quicker processing times, as well as the environmental benefits from a reduction in paper usage.
If you are an existing supplier and would like to express your interest in signing up to the SAP Ariba Business Network, please contact your Sourcing/Supplier Manager.
If you need support with your SAP Ariba Business Network account, please visit the SAP Ariba Help Centre where you can find articles and video tutorials, or request a call back for further help.
If you have further questions about how to work with Lloyds Banking Group via the SAP Ariba Business Network please view this FAQ guide and speak to your Sourcing/Supplier Manager.
Lloyds Banking Group’s standard payment method is direct payment to your bank account via the BACS system.
If you have a query regarding an outstanding payment please email our Invoicing team at [email protected]
Terms and conditions
Please ensure you download and read our standard terms and conditions.