1. Applicability of the Policy
a) The purpose of this document (“Privacy Policy”) is to inform you about how Lloyds Offshore Global Services Private Limited ( herein referred to as “Company”,” us”, “we”) processes your personal data and what are the practices we follow in relation to personal data that the Company collects from or has access to in relation to users, visitors (collectively, “Individuals”, “you”, “your”) of the Company website available here (“Website”).
b) By giving your information to us, you confirm that you have the capacity to enter into a legally binding contract as per applicable laws, have read, understood, and agree with the privacy practices described in this Policy and the collection, storage and processing of your personal data in accordance with this Policy. Please go through this Policy in detail and contact us if you have any questions or require any clarifications. We will not be liable / responsible for any breach of privacy owing to your negligence. If you do not agree with our privacy practices, please do not share personal data with us including by accessing our Website.
2. What does this privacy policy cover?
This Privacy Policy applies to any personal data we may process about you that may be collected directly from you when you interact with us through this Website or by other means, including from third parties, such as when you:
• Visit our public facing websites and other online services including social media pages;
• Send or receive communications from/to us, including emails, phone calls, or texts etc.;
• Use our services (for example, to apply for a job on career portal);
• Register for, attend, or take part in activities such as events, webinars, training, campaigns, or contests;
• Visit our office in India; and
• Share any information with us through any other means.
3. Provision of personal data by individuals
All information related to you, collected pursuant to this Policy, including Sensitive Personal Data or Information (“SPDI”) as defined under applicable laws, will only be used for purposes specified herein by the Company.
Children’s privacy
Our websites and offerings are directed to individuals who are above 18 years of age. They are not intended for individuals under 18 years of age. We do not knowingly solicit information online from, or market online to, individuals under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us as indicated below and we will take necessary steps to delete their personal data from our systems.
4. Confidentiality of information
The Company will maintain confidentiality of all personal data provided to it by while accessing our Website, Notwithstanding the above, the Company may disclose Information provided by you in accordance with clause 8 below.
5. Information furnished by Individuals
a) The Company is entitled to and will rely upon the accuracy of the information furnished by you, as well as the accuracy of other data presented or shared. The Company reserves the right to restrict your access to the Website.
b) Any change in any of the particulars of the personal data provided by you should be notified to the Company ideally within 7 (seven) working days of such change or as soon as possible thereafter.
6. What personal data we collect?
For the purposes of this policy, ‘personal data’ means any information about you from which you can be identified, whether derived from that information on its own or when combined with other information, that we or another party may hold about you.
We collect your personal data based on your interaction with us, such as when you apply for a job by visiting our website, when you send us your application on our email address, when you are referred by any employee of our Company.
• Contact information: Name, photograph, phone number, email, address, date of birth, age, marital status, location, nationality, govt. id’s (such as Aadhaar, PAN, Driving license, Passport)
• Employment details: Contact information along with employment history and educational details
• Financial details: Salary slips, PF statement, bank account details etc.
• Education details: Degrees, certifications etc.
• Usage data: IP address; browser type; device information; pages visited; and other analytical data.
• Cookies and other similar tracking technologies.
This may also include collecting personal data about you from a third party who is authorized to act on your behalf or from third party services that you use to interact with our services.
If you provide us with any personal data relating to other individuals, you represent that you have the authority to do so and, where required, you have obtained any necessary consent. You acknowledge that this personal data may be used in accordance with this Policy.
a) If you wish to apply for a role or interact with us, then you consent to the Company collecting, storing, recording, processing, using, disclosing, sharing and transferring to third parties and associate companies (whether within India or outside that jurisdiction), personal data for the purpose of the Company’s administration and management of Individuals, its business and for compliance with applicable procedures, laws and regulations. You further agree and consent to the Company collecting your personal data from the your previous employers, colleagues, recruitment agencies or other public sources, and sharing with relevant third parties your personal data including but not limited to past criminal records, identification details, employment history, media statements and mentions (including on social media), academic qualification, and medical fitness reports for the purposes specified in this Policy.
b) To the extent you share personal data of any third parties such as family members (for instance, for insurance-related purposes), you acknowledge that you are responsible for obtaining necessary consents from such persons prior to sharing of such information with the Company. All personal data collected/provided by you at the time of recruitment, appointment or during the course of your engagement with the Company, will be handled in accordance with the Company’s internal policies that may be framed from time to time in this regard, and applicable law.
c) Your acceptance of this Policy constitutes your express consent to the Company for inter alia collecting, storing, recording, processing, using, disclosing, sharing or transferring to affiliates of the Company and/or any third party, whether located in India or in any other country, personal data for the purposes specified in this Policy including compliance, risk management, operational purposes, administration and management of the business of the Company, in compliance with applicable law. You agree that the personal data or sensitive personal data may be shared, without your prior consent, with government agencies mandated under the law to obtain information for the purpose of verification of identity, or for prevention, detection, investigation, including cyber incidents, prosecution, and punishment for offences. The Company may also disclose your personal data to any third party pursuant to any law, regulation or order under the law in force, for instance, when responding to summons or similar legal process, to protect against fraud and to otherwise co-operate with law enforcement or regulatory authorities.
7. Purposes for collection
The purposes for which your personal data is collected and used may include any or all of the following:
I. In relation to ongoing employment related matters such as recruitment, obtaining references and vetting, training, confirmations, promotions, transfers, secondments, appraisals, review of salaries, bonuses, pensions and employment related benefits and matters;
II. To provide for the administration of benefits and consideration of eligibility to any facilities offered by the Company;
III. To update, consolidate and improve accuracy of any information related to you;
IV. Human resource planning for the business in India generally;
V. For monitoring by the Company and to monitor compliance with applicable law, the internal policies or procedures of the Company (for example the compliance, risk management, operational policies and other codes of practice), international and industry standards, and if necessary, in relation to this, for investigative purposes;
VI. To test new systems and check upgrades to existing systems; To test business continuity and emergency protocols;
VII. To conduct market research and surveys;
VIII. To meet legal and regulatory requirements and to comply with applicable law including but not limited to seeking professional, legal or accounting advice;
IX. To respond to any queries that you may have and to communicate information to you;
X. To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as otherwise required by law;
XI. Subject to the terms of this Policy, to disclose and transfer your personal data outside India to any of our affiliates, as appropriate.
XII. To disclose your personal data to companies or individuals who are authorized by us to perform functions on our behalf including but not limited to those which administer benefits, conduct background verification, criminal records check, provide administrative or other services to us such as mailing houses, telecommunication companies, information technology companies, insurance companies or agents, background check vendors;
XIII. To disclose or transfer your personal data to a third party who acquires, or proposes to acquire, our business units, whether such acquisition is by way of merger / amalgamation, consolidation or purchase of all or a substantial portion of our assets;
XIV. To facilitate background, criminal record and reference checks;
XV. To help fight terrorism and crime;
XVI. In exceptional circumstances such as emergencies, or in any other situation which the Company in its sole discretion deems to be prudent;
XVII. To facilitate data privacy and grievance related processes;
XVIII. To disclose your personal data if legally required to, pursuant to an order from a governmental entity or in good faith. For example, we may disclose the personal data to conform to legal requirements or comply with legal process; protect our rights or property or our affiliated companies; prevent a crime or protect national or international security; or protect the personal safety of other individuals or the public at large; or
For any other purposes related to any of the above, set out in this Policy, or as required or permitted under applicable law.
8. Transfer/sharing of personal data:
a) We may transfer or share your personal data with third parties such as our service providers and vendors, business partners, professional and corporate advisors, public or government authorities including law enforcement, network providers, third party websites, and our affiliates or subsidiaries.
b) When required, we may disclose your personal data to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations. We may also disclose your personal data where mandated by law and as further required when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
c) When your personal data is transferred, the Company will require that the transferee entity complies with applicable data privacy laws. Where your personal data is transferred to the UK, it will be processed in accordance with the Lloyds Banking Group’s Privacy Policy(ies).
d) Personal data held by the Company may be disclosed, inter alia, to the following third parties for the purposes specified in this Policy or other Company policies or as required or permitted under applicable law:
(i) Any agent, advisor (including professional advisers such as law firms, auditors and accountants), contractor or third-party service provider who provides administrative, background and past criminal record checks, healthcare, payroll and benefits services, telecommunications, computer, or other services to the Company in connection with the operation of its businesses;
(ii) Any other branch or business of the Company or any other group company; (iii) Any other person under a duty of confidentiality to the Company, which has undertaken to keep such information confidential, including with:
• Persons seeking employee references;
• Credit rating agencies;
• Fraud prevention agencies;
• Trade unions;
• Customers or clients;
• Regulatory or governmental authorities, when we believe, we are legally required to do so, where the relevant authority has asked us to assist them, or to protect the rights of the Company; and
• Courts and law enforcement agencies.
e) The Company may also transfer your personal data to a potential buyer, acquirer, transferee, merger partner or their advisors in connection with a sale, transfer, merger, consolidation or purchase of all or a substantial portion of our assets so long as they agree to maintain such personal data at a standard comparable to the practices specified herein.
f) We ensure that any third parties who processes your personal data on our behalf comply with applicable data protection laws and have appropriate safeguards to protect your personal data.
g) If you require further details about third parties, please contact us.
9. Retention of information
a) We retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or longer if required to fulfil our legal and contractual obligations. After expiration of the retention period, your personal data will be deleted.
b) If we are unable to completely delete the personal data from our systems, we will ensure that there are appropriate measures in place to secure the information and protect it from further use.
10. Consent
a) By giving us your personal data, you confirm that you have read, understood and agreed to the practices and policies outlined in this Policy and agree to be bound by it.
b) You hereby consent to our collecting, monitoring, using, sharing, disclosing, processing, retaining and transferring (including outside India) as described in this Policy.
c) You agree and acknowledge that any third party to whom we transfer or propose to transfer assets, merge or consolidate with, may have the right to access, process, use or continue to use personal data provided to us by you, in accordance with this Policy.
d) We may reach out to you for obtaining additional consents and approvals as required under the DPDP Act, 2023 and you will have the option to comply with such requests. Should you choose to not provide us with such additional consents and approvals by informing us via various communication channels, we may be unable to allow you access to certain parts of our Website/Services.
11. Security practices
a) The Company employs managerial, technical, operational and physical controls consistent with requirements under applicable laws, to safeguard personal data against loss, misuse, copying, damage or modification and unauthorized access or disclosure.
b) We regularly adapt controls to respond to changing requirements and advances in technology and we review our personal data collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
12. What are your rights and how you can exercise them?
a) Right to access information about personal data: You have the right to access and review the personal data processed by us including personal data stored, transferred and/or processed by a third party on our behalf.
b) Right to correction and erasure of personal data: You have the right to request correction, completion, update and deletion of your personal data stored or processed by us including data stored or processed by a third party on our behalf.
c) Right to nominate: You have the right to nominate any individual who may exercise your rights in event of death or incapacity (inability to exercise the rights due to unsoundness od mind or infirmity of body)
d) Right to withdraw consent: Where personal data is processed with your consent then you have the right to withdraw consent at any time during the processing of personal data.
e) Right to grievance redressal: You have the right to a readily available means of grievance redressal in respect of any act or omission regarding the performance of our obligations in relation to the personal data or exercise of data principal rights under DPDPA, 2023.
f) Your Duties
While we are committed to protecting your personal data, we also encourage you to:
• Provide accurate and complete information.
• Do not impersonate others or submit false requests.
To exercise any of the rights specified above, please contact the Data Protection Officer vide contact information provided below.
13. Cookies Notice
Cookies are small text files that are placed on your device when you visit our website. We use two types of cookies: essential cookies that are necessary for the website to function, and non-essential cookies that help us collect website usage data, track user behaviour, personalize your experience, improve website functionality and show you targeted advertising. You may modify the cookie settings through your browser. You may visit Cookie Notice for further details.
14. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such websites.
15. Changes to the policy and disclaimer
a) We reserve the right to amend all or any of the terms of the Policy at our sole discretion without any prior notice. Your continued interaction with the Company following any such amendment indicates your acceptance of such amendment.
b) We use a range of security measures to protect your personal data from unauthorized or unlawful access, loss, disclosure, or alteration, including technical, organizational and physical measures. We have sufficient controls, policies, procedures and guidance in line with industry best practices and information security standards. to ensure security of personal data is maintained at all stages of its lifecycle.
16. Indemnity
You agree and undertake to indemnify us in any suit or dispute by any third party arising out of disclosure of Information by you to any other individual, or third parties, unless required under law.
17. Contact us:
a) Grievance Redressal Officer
In order to address any discrepancies and/or grievances that you may have in relation to this policy you may contact the designated “Grievance Redressal Officer”, contact details are as below:
Dr Vipul Singh
10th Floor, Octave Building, Knowledge City, Raidurg Panmaktha Village, Serilingarnpalli Mandal, Hyderabad India- 500081
All the grievances pertaining to this Policy will be redressed as per the provisions of applicable laws, rules and regulations within a period of 30 days.
b) Data Protection Officer
If you have any queries regarding your privacy or want to exercise any of the rights mentioned in this policy, then you may contact our data protection officer at:
18. Changes to this Policy:
Please note that this policy may change as per DPDPA rules which are yet to be published by the government of India. We reserve the right to make any change in the policy without giving any prior notice to you. This privacy policy was last updated on 19 Aug 2025.
19. Governing Law and Jurisdiction
This Policy shall be governed by the laws of India and the courts of Hyderabad (Telangana) shall have the exclusive jurisdiction to try any dispute arising thereof.